Coming soon

1. Will this affect my account details?

There will be no changes to your bank account details. Most of your online account information will remain exactly the same, including your transaction history, scheduled bank transfers, and eStatements.

However, after the upgrade, certain actions may be required to reestablish items such as alerts, some bill payments, and select treasury services that were previously set up in Business Online.

2. Will the log in process change?

After the upgrade, you will no longer choose “Personal” or “Business” from the login box. Instead, you’ll sign in to a single, unified system using your current User ID (formerly “Username”) and Password or security token.

On your first login, you’ll be asked to verify your identity with a one-time passcode sent by text message or phone call. Simply enter the code to complete your secure login.

3. What if I use biometrics or saved passwords to log in?

If you normally sign in using biometrics or a saved password, please make sure you know your current User ID and Password before the upgrade. You’ll need to enter these credentials manually the first time you access the upgraded system. After your initial login, you’ll be able to re‑enable biometric authentication or save your login information again.

4. What if I don’t REMEMBER my User ID or
Password?

If you can’t remember your user ID or password, or if you experience any login issues after the upgrade, please contact us for assistance. You can also use the “Forgot Password” option on the login page and follow the prompts to reset your credentials.

IMPORTANT: In cases where a duplicate user ID existed between the Business Online and Consumer Internet Banking systems, your user ID may have been slightly adjusted to ensure a smooth and successful conversion. We will do our best to notify you if this applies to your account.

New User ID and Password criteria post upgrade:

• User ID: 9–26 characters. May be alphanumeric and include special characters. User ID will no longe be case sensitive.

• Password: 12–32 characters. Minimum of: 1 uppercase, 1 lowercase, 1 number, 1 special character.

You will be required to meet this new criteria after the upgrade the next time you are prompted—or choose—to update your login credentials.

5. Will I need to re-establish my external transfers?

No. External transfers (e.g., to another bank) will migrate automatically and do not need to be reconfigured.

6. What will happen to my Quicken, QuickBooks or other third-party app connection?

You will need to re-establish the connection between online banking and your third-party applications such as Quickbooks or other financial business service. 

Intuit Quickbook users, please refer to the Action Item for more information.

Account Alerts Will Not Carry Over

As part of this upgrade, your existing account alerts will not transfer to the new system.

ACTION: To continue receiving notifications about your account activity, please log in after the upgrade is complete and reestablish your alerts.

Scheduled or Recurring Files

As part of this upgrade, any future scheduled or recurring ACH Origination files will not transfer to the new system.

ACTION: To avoid disruption, please plan to recreate any recurring or scheduled ACH files in the new system once the upgrade is complete.

ACH History

Additionally, ACH history from the current system will not be available after the upgrade.

ACTION: You may choose to print or download your ACH history records prior to the upgrade for your reference.

As part of this upgrade, you will be required to make certain updates within your QuickBooks® software to maintain uninterrupted access to your account information.

ACTION: These updates ensure that your transaction history, account connectivity, and download functions continue to operate correctly after the system transition.

1. WILL my payees and payments be available on the new platform?

Because our Bill Pay service is transitioning to a new vendor, some payees or scheduled payments may not convert to the new system. While we have taken great care to ensure that most of your existing Bill Pay information carries over, we strongly recommend reviewing all of your payees and scheduled payments after the upgrade.

Some payments are not guaranteed to be sent electronically under the new service and may be sent by check depending on the payee’s capabilities and verification status.

Please verify the accuracy of each payee and reschedule any missing payments to prevent delays or interruptions in payment processing.

2. Will MY BILL PAY HISTORY BE AVAILABLE?

While your full Bill Pay payment history will not carry over to the new system, it will still be available within your account transaction history and on your bank statements.

For your convenience, we recommend downloading or noting your current Bill Pay payees and past payments prior to the transition. This will ensure you have easy access to the information you may need after the upgrade.

3. What happens if I have an outstanding check payment or an issue with a previously processed payment?

Any check payment that has not been cashed by the payee within 90 days will automatically be refunded to your account.

If you experience any other issues with a payment that has already been processed, please contact the bank as soon as possible for assistance.

Because our Bill Pay service is transitioning to a new vendor, some payees or scheduled payments may not convert to the new system. While we have taken great care to ensure that most of your existing Bill Pay information carries over, we strongly recommend reviewing all of your payees and scheduled payments after the upgrade.

ACTION: Please verify the accuracy of each payee and reschedule any missing payments to prevent delays or interruptions in payment processing.

IMPORTANT: Payments are not guaranteed to be sent electronically under the new service and may be sent by check depending on the payee’s capabilities and verification status.

Please note that the “Pay an Individual” option will no longer be available in the new Bill Pay service. Because of this change, any existing payees set up under this feature may not transfer to the new system.

ACTION: To continue sending payments to these individuals, you may need to re‑add them as new payees once the upgraded service is live.

IMPORTANT: Payments to these individuals or certain vendors are not guaranteed to be sent electronically under the new system. Depending on each payee’s capabilities and verification status, some payments may be issued as checks instead of electronic transfers.

Electronic payments to individuals may be established with the upcoming launch of Zelle® in April 2026, which will support faster and more secure person‑to‑person payments.

Bill Payment history from the current service will not transfer to the new system.

We recommend downloading, printing, or saving a record of your current Bill Pay payees and past payments before the transition. This will ensure you have access to any information you may need after the upgrade.

ACTION: If you would like to retain this information, please complete this step before 1:00 PM PST on March 6, 2026, as access to the current Bill Pay service will be unavailable during the transition.

Any payees with missing information (such as a full address) may not transfer to the new service.

ACTION: To ensure your payees successfully transfer, please review your current bill pay account and complete any missing information before 1:00 PM PST on March 6, 2026, as access to the current Bill Pay service will be unavailable during the transition.