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Important Notice:

Some External Bank Connections Are Temporarily Unavailable

We’re working with vendors to restore the remaining account connections as soon as possible.

✅ We’re pleased to share that Intuit QuickBooks Online and Quicken Online connections have been restored and are now available.

 

However, some customers may still experience issues connecting or verifying their bank accounts through the following third‑party services:

  • ⚠️Intuit QuickBooks Desktop & Quicken Desktop (DirectConnect)
  • ⚠️Plaid (e.g. Venmo, Credit Karma, Empower Retirement IRA, and others)
  • ⚠️Yodlee (e.g. Restaurant 365, PayPal, LifeLock, and others)

 

These connections continue to be actively investigated.

 

What’s happening?

 

As part of our recent Online Banking migration, our login URL was updated. This change temporarily prevents certain third‑party services from accessing the correct link needed to connect your account until their systems are updated.

 

What we’re doing about it:

 

We are actively working with these vendors and requesting they update the login URL on their side. Once their updates are complete, account connections and verifications will resume.

 

Restoring full third‑party connectivity remains a top priority.

 

What this means for you:

 

You may continue to see:

  • Errors when trying to link an MCB account

  • Failed connection attempts

  • Trouble refreshing or verifying account information

 

Please rest assured, your login credentials and account security are not affected. Your information remains fully protected.

 

ACTION ITEM:

 

Once the remaining connections are restored, you may be required to deactivate and then reactivate your online banking connection within your third‑party service to reestablish connectivity with Monterey County Bank’s upgraded system.

Quicken & QuickBooks DESKTOP Users (TEMPORARY WORKAROUND):

While DirectConnect is being restored, you can manually download a Quicken or QuickBooks data file from Online Banking and import it into your software.

 

To download your data file:

  1. Log in to your MCB Online Banking account.
  2. Navigate to the Accounts drop down menu.
  3. Select Download.
  4. Choose your download parameters and click Download.

 

The data file will be saved to your device and can be imported into Quicken or QuickBooks, allowing you to keep your records up to date while we continue working to restore full connectivity.

We’re here for you:

 

We sincerely apologize for the inconvenience and appreciate your patience as we work with these vendors to complete these updates. We will continue to monitor the situation and work to restore full connectivity as quickly as possible.